This policy outlines our terms and conditions regarding the shipping of physical products and our process for product exchanges. Please review this policy carefully before making a purchase.
Shipping Policy
For all physical products purchased from our website, the following shipping terms apply:
- Order Processing: Orders are typically processed and shipped within [Number] business days (excluding weekends and holidays) after your payment has been successfully verified. You will receive a confirmation email with tracking information once your order has shipped.
- Shipping Costs: Shipping costs are calculated at checkout based on your location, the weight of your order, and the selected shipping method. We may offer free shipping promotions from time to time, which will be clearly indicated.
- Delivery Times: Estimated delivery times vary depending on the shipping method chosen and your destination. While we strive to meet these estimates, they are not guaranteed and may be subject to delays caused by carriers, customs, or unforeseen circumstances.
- International Shipping: We offer international shipping to select countries. Please note that international customers are responsible for any customs duties, taxes, tariffs, or other fees imposed by their respective countries. We are not responsible for delays due to customs processing.
- Lost or Damaged Shipments: In the rare event that your order is lost or damaged during transit, please contact us immediately at Eshan.trinitycapital@gmail.com. We will assist you in filing a claim with the shipping carrier and work towards a satisfactory resolution.
Exchange Policy
We understand that sometimes an item might not be exactly what you expected. Our exchange policy is as follows:
- Eligibility: We accept exchanges for physical products within 7 days of delivery, provided the item is unused, unwashed, and in its original condition with all tags and packaging intact. Digital products, courses, and services are generally not eligible for exchange.
- Exchange Process: To initiate an exchange, please contact our support team at Eshan.trinitycapital@gmail.com with your order number and the details of the item you wish to exchange, along with the desired new item. We will provide you with instructions on how to return the original item.
- Return Shipping for Exchanges: Customers are generally responsible for the shipping costs associated with returning the original item for an exchange. We will cover the shipping cost of the new, exchanged item sent back to you.
- Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately. We will cover all shipping costs associated with returning the incorrect/defective item and sending out the correct replacement.
- Product Availability: Exchanges are subject to product availability. If the desired item for exchange is not available, we may offer a store credit or a refund according to our Refund Policy (if applicable).
Changes to This Policy
We reserve the right to modify this Shipping and Exchange Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our services or purchase of our products after any changes signifies your acceptance of the updated policy.
Contact Us
For any questions or concerns regarding this policy, please reach out to us at Eshan.trinitycapital@gmail.com.