This policy outlines the terms for cancellations of orders, services, or subscriptions, and the conditions under which refunds may be issued. Please read this policy carefully.
Cancellation Policy
The ability to cancel an order, service, or subscription depends on the type of product/service and the timing of your cancellation request:
- For Digital Products/Courses: Once access to digital content or course materials has been granted, cancellations are generally not possible due to the immediate nature of delivery.
- For Services: Cancellation terms for specific services will be outlined in the individual service agreement or description provided at the time of purchase. Generally, a minimum of [X] days' notice is required for service cancellations to avoid charges.
- For Physical Products: Orders for physical products can only be cancelled if they have not yet been shipped. Please contact us immediately if you wish to cancel a physical product order. Once shipped, the return policy will apply.
- Subscriptions: Subscriptions can be cancelled at any time through your account settings. Cancellations will typically take effect at the end of your current billing cycle, and you will retain access until that time.
Refund Policy
Our refund policy varies based on the product or service purchased:
- Digital Products/Courses: As stated in our Terms and Conditions, all sales for digital products and courses are generally final. Refunds are not typically offered once access is provided. Exceptions may be considered for duplicate purchases or unresolvable technical access issues.
- Services: Refunds for services are governed by the specific service agreement. If a refund is approved, it will be prorated based on the services rendered up to the point of cancellation.
- Physical Products: Refunds for physical products are processed upon the successful return of the item(s) in their original condition within [Y] days of receipt. Shipping costs for returns are generally the responsibility of the customer unless the item is defective or incorrect.
- Subscription Services: Refunds for subscription fees are generally not provided for the current billing cycle once it has begun. Future billing can be prevented by cancelling your subscription before the next renewal date.
How to Request a Cancellation or Refund
To request a cancellation or inquire about a refund, please contact our support team in writing at Eshan.trinitycapital@gmail.com. Please include your order number, the product/service name, and a detailed reason for your request. All requests will be reviewed on a case-by-case basis.
Changes to This Policy
We reserve the right to update or change this Cancellation and Refund Policy at any time. Any modifications will be effective immediately upon posting on this page. Your continued engagement with our products or services after any changes signifies your acceptance of the updated policy.
Contact Us
For any questions or concerns regarding this policy, please reach out to us at Eshan.trinitycapital@gmail.com.